Returns and refunds
Changed your mind or got the wrong size? You have 28 days from delivery to send it back.
In short: return unworn items with their tags attached within 28 days of delivery and we'll refund the item price to your original payment method within 14 days of receiving it. Faulty items are always returned free. Separately, your legal right to cancel within 14 days applies whatever the condition, though we may reduce a refund for wear beyond what you'd need to try something on.
How to return an item
- Email support@goldenshopping-uk.com within 28 days of delivery. Include your order number and which items you're returning.
- Pack the items securely in their original packaging if you can, with all tags attached, and put your order number inside.
- Send the parcel with a tracked international service to the address below, and keep your proof of postage until your refund arrives.
Returns address
EcomTerra LLC (Golden Shopping Returns)
8206 Louisiana Blvd NE, Ste A #4912
Albuquerque, NM 87113
United States
Condition of returns
Items should be unworn, unwashed and undamaged, with original tags attached. You're welcome to try things on at home as you would in a shop. If an item comes back worn, damaged or with tags removed, we may reduce the refund to reflect the loss in value, as the law allows.
Return postage
Returns go to our address in the United States, so you'll need an international tracked service. For change-of-mind returns, you pay the cost of sending the item back. If the item is faulty, damaged or not what you ordered, we cover the return postage, and we'll tell you how to send it before you post it.
Refunds
We refund to your original payment method within 14 days of receiving your return, or of you providing proof that you've sent it back, whichever is sooner. If you return your whole order within the cancellation period, we also refund the standard delivery charge you paid.
Your bank or card provider may take a few more working days to show the refund on your statement.
Exchanges
We don't do direct exchanges. The quickest way to get a different size or colour is to return the original for a refund and place a new order.
Faulty or incorrect items
If something arrives faulty, damaged or isn't what you ordered, email us a photo and your order number. Your rights under the Consumer Rights Act 2015 are not affected by this policy. Within 30 days of delivery you can reject a faulty item for a full refund. After that, we'll offer a repair or replacement first, and a refund if that isn't possible.
Your legal right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel an online order within 14 days of receiving your goods without giving a reason. Our 28-day returns window is longer than this and includes it. To cancel, tell us clearly by email, then return the goods within 14 days of telling us. You can use the model cancellation form below, but you don't have to.
Model cancellation form
To EcomTerra LLC (Golden Shopping), 8206 Louisiana Blvd NE, Ste A #4912, Albuquerque, New Mexico 87113, United States, support@goldenshopping-uk.com:
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: [items]
Ordered on [date] / received on [date]
Name of consumer(s): [name]
Address of consumer(s): [address]
Signature of consumer(s) (only if this form is notified on paper): [signature]
Date: [date]
Gifts
If you received an item as a gift, email us with the order number if you have it. We can refund the original buyer's payment method.